Balanced Baby Lactation is a private-pay practice designed to provide individualized, in home lactation and postpartum support. Payment is due at the time of service. A superbill can be requested for possible out-of-network reimbursement depending on your insurance plan and visit type. A portion of your 4th Trimester Support Package may be eligible for Insurance reimbursement.

Using Insurance Benefits: Some families may be eligible for reimbursement through:

• Out-of-network lactation benefits
• HSA/FSA Accounts
• Employer reimbursement programs

Coverage varies by plan and reimbursement is not guaranteed.

Yes. Balanced Baby Lactation serves families in both Illinois and Wisconsin.

Available services may vary based on your location and state specific regulations. In home and virtual lactation support are available throughout our service area and recommendations regarding available services will be discussed during the consultation request process.

If you’re unsure whether a particular service is available in your area, please reach out and we’d be happy to help help determine the best option for your family.

Flexible payment plans are available for families enrolled in the Balanced Beginnings^TM Fourth Trimester Signature Support Packages.

12 Week Signature Plan Payment Plan Option

• $ 100 due at enrollment or prenatal visit
• $ 525 due at first in-home visit
• $ 625 due at 4-6 week visit
• $ 625 due at 6-8 week visit
  

8 Week Complete Package Payment Option

• $100 due at enrollment or prenatal visit
• $525 due at first in-home visit
• $625 due at time of 4-6 weeks

4 Week Foundation Package Payment Option

• $100 due at enrollment or prenatal visit
• $625 due at first in-home visit

Pay in full option available at enrollment.

A valid card on file is required for all payment plans.

Applicable travel fees for in-home visits are billed separately at the time of services.

Yes both in-home and telehealth consultations are available depending on your family’s needs and location.

Many feeding concerns can be effectively supported through teleheath, while some situations such as complex feeding challenges, oral function concerns, weighted feedings, or newborn assessments – may benefit from an in-home evaluation for more comprehensive support.

Together we can determine which type of visit is the best fit for your family and feeding goals.

A $50 convenience fee applies to in-home visits within 20 miles of Twin Lakes, Wisconsin.

For visits located more than 20 miles away, additional travel fees may apply based on distance and scheduling availability.

Fourth Trimester Support Package Families
Travel within 20 miles of Twin Lakes, Wisconsin is included for families enrolled in the Fourth Trimester Support Packages.

For visits located 20-40 miles away, a $50 travel fee per in-home visit applies. Travel beyond 40 miles may be accommodated on a case-by-case basis and may require an additional travel fee.

*Travel distances are calculated from Twin Lakes, Wisconsin

Every in home and virtual feeding consultation includes 1 week of secured follow up messaging through Spruce, a HIPAA-compliant communication platform.

After your initial intake you’ll receive an invitation by text to join Spruce, where you can ask questions, share updates, and receive ongoing guidance as you put your feeding plan info practice.

I strive to respond to messages within 24-48 business hours. Secure messaging is intended for non-urgent question and is not monitored overnight, or for emergencies.

Extended Secured Messaging and Telehealth Support Options:

One Week Continued Messaging Support $75
Includes secured messaging support, continuity of care, *prior initial evaluation required

2 Week Add on Support Package $225
Includes secured messaging support, continuity of care, developmental education, plus one virtual check-in *prior initial evaluation required

4 Week Add on Support Package $395
Includes secured messaging support, continuity of care, developmental education, plus one virtual check-in *prior initial evaluation required

Virtual “check-ins” are brief 20-30 minute video visits designed to review progress and answer questions.

If a new or worsening concern arises or your baby would benefit from a more comprehensive assessment, an additional full in-home or Telehealth consultation may be advised.

Yes! If you’re feeling you need additional support or reassessment beyond the services provided within your enrolled package you may add on a home visit for a reduced fee These reduced price add-on visits are available during your package duration only.

additional Fourth Trimester In-home visits are available to active package families $175 during package time frame only

*additional Fourth Trimester Telehealth visits are available to active package families $100 during package time frame only

follow–up in-home visit outside of package $250/ $175 Telehealth applicable travel fees will apply

You can also call to discuss upgrading from a 4 to 8 week, or 8 to 12 week package as well.

You and your baby may begin this support program at any point during the first 12 weeks postpartum. Care is individualized to your family’s goals and can be tailored to meet your needs wherever you are in your feeding and postpartum journey. Please call to discuss what package will work best for your family and situation.

Absolutely. The program can be individualized to support NICU graduates, feeding transitions, pumping journeys, oral feeding development, and complex infant feeding needs after a discharge. Care is tailored to your baby’s unique medical and developmental needs while supporting your family’s feeding goals during this transition period.

Yes, we can customize each package to fit your needs and budget

• Balanced Beginnings 8 Week Complete Package – prenatal support, plus two home visits, three virtual check-ins and 8+weeks of continuous messaging support – $1250
• Balanced Beginnings 4 Week Foundations Support Package – prenatal support, one home visits, two virtual check-ins and 4+weeks of messaging support- $725

• *messaging services start with prenatal enrollment (up to 6 weeks prior to anticipated delivery) and therefore may begin before the 4, 8 or 12 weeks of service post delivery date/infant age

Balanced Baby Lactation services and Balanced Beginnings^TM Support Packages are designed to support families in meeting their feeding goals – whether that includes breastfeeding, pumping, bottle feeding, supplementation, formula feeding, or combination feeding.

Every family’s journey looks different, and feeding plans may evolve throughout the postpartum period. My role is to provide evidence-based guidance, individualized support, and compassionate care without judgement, while helping you feel confident in how you nourish and care for your baby.

Support may include:

• breastfeeding and latch support if desired
• pumping guidance
• bottle introduction and bottle refusal support
• supplementation planning
• low milk supply support
• return-to-work feeding plans
• feeding transitions as your baby grows

No. Balanced Baby Lactation services are designed to complement – not replace- your baby’s pediatrician, primary care provider, obstetric provider, or emergency medical care.

Families should continue all recommended newborn pediatric visits, vaccinations, screenings, and routine medical care with their established healthcare providers. Balanced Baby Lactation does not function as your child’s medical home or routine primary care practice.

The Balanced Beginnings_^TM Fourth Trimester Support Packages are intended to provide personalized feeding support, newborn guidance, developmental education, and postpartum support during the transition into early parenthood while integrating medical expertise when clinically appropriate.

If concerns arise that require ongoing medical management, diagnosis, emergency evaluation, or specialty care, appropriate referral back to your pediatrician or healthcare provider will be recommended.

Single consultation visits require reserved appointment time and individualized preparation. Missed appointments, late cancellation, convenience fees, and completed consultation services are non-refundable.

Families who need to reschedule are encouraged to provide as much notice as possible. Rescheduled appointments are subject to availability. Late cancellations or repeated missed visits may require rescheduling based on availability. Cancellations of less than 24 hours will incur a $50 late cancellation fee.

If a provider arrives for a scheduled in-home visit and the family is unavailable or unreachable, a missed appointment fee of $100 may be charged to the card on file.

Concierge and packed-based services are subject to separate package agreement terms and policies.

Balanced Baby Lactation is fully insured and operated by a licensed healthcare professional. Services are provided within the scope of practice applicable to your location and visit type. Jenell Jackley is a licensed pediatric nurse practitioner and International Board Certified Lactation Consultant (IBCLC), carrying professional liability insurance for the services provided.

For families receiving medical lactation care in Illinois, services are provided under Illinois APRN Full Practice Authority. For Wisconsin families, services are provided in accordance with current Wisconsin licensure and scope of practice requirements.

Payment for single consultation visits, convenience fees, and applicable travel fees is due prior to or at the time of service. A valid payment method is required to reserve appointments and may be securely stored on file for scheduling and follow-up purposes.

Insurance billing, when applicable, does not guarantee coverage or payment. Families are responsible for any non covered balances, convenience fees, travel fees, copays, deductibles, or coinsurance amounts determined by their insurance.

Due to the personalized and ongoing nature of the Balanced Beginnings^TM Fourth Trimester Support Package, space is intentionally limited to ensure dedicated support for enrolled families.

A signed package agreement and payment method on file are required prior to the start of services.

Payment plans are available for family convenience; however enrollment reserves dedicated availability and support time within the practice.

Services already provided – including consultations, messaging support, care planning, and completed visits – are non-refundable.

If a family chooses to discontinue the program early, any remaining unused portion of services may be reviewed on a case-by-case basis. Refunds are not guaranteed and may be adjusted based on services already rendered and administrative reservation costs.